Our Policies

At Sweet Tox, we are committed to providing each of our clients with the best possible experience. To ensure that we maintain the highest level of service and respect for everyone's time, we have established a few important policies.

  • A credit card will be required to book all services in order to secure your appointment time. The only time you will be charged at time of booking is for a service that requires a deposit (as stated when booking said appointment).

    WE WILL NOT CHARGE YOUR CARD UNLESS YOU FAIL TO COMPLY WITH THE CANCELLATION POLICY RULES

  • A non-refundable $100 fee will be charged if you fail to give 48 hours notice to change or cancel your appointment, or are more than 15 minutes late without notice.

    Sweet Tox has the right to refuse appointments to anyone abusing our policies.

    "No Call No Shows" are not tolerated and are subject to dismissal of the practice. If you no call/no show, you will be charged for your service in full and will not be allowed to book with us again.

    You may reschedule your appointments to an earlier or later date as long as they are done prior to 48 hours of your appointment time. You will be notified by email and text of your appointment date and time on multiple occasions including: the date of booking, 3 days prior and 3 hours prior to your appointment.

  • If you are late to your appointment, you are subject to your appointment being moved or cancelled (time permitting) and you will be charged based on the amount of time you have kept the staff waiting. If you are more than 30 minutes late, your appointment will be marked as missed and you will be charged for your appointment in full.

    10 min late = $100

    15 min late = $150

    20 min late = $200

    25 min late = $250

    30 min late = $300

    Please, please, please let us know if you're going to be late!

  • If you do bring a guest, just shoot us a message beforehand, and they may either wait in the lobby or observe ~silently~ in the rooms.

    For the safety of you and your child, children are not permitted to accompany you during your appointment. If you absolutely must bring your kiddo along, please communicate with us prior! We're humans too and understand that life happens and schedules get wonky.


Terms of Service

At Sweet Tox, your treatments are reserved especially for you. We value your business and ask that you respect Sweet Tox's scheduling policies. Should you need to cancel or reschedule, please notify us at least 48 hours in advance. A credit card will be required to book all services in order to secure your appointment time.

Any cancellations with less than 48 hours of notice will be charged a non-refundable fee of $100. Clients who miss their appointments without giving any prior notification will be charged for their service in full and will not be allowed to book with us again. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card on file to guarantee a reservation so please have your credit card ready when booking. Thank you for your understanding.